Get In Touch

Got questions regarding new arrivals, clothing fit, shoe sizing, parcel delays, return applications or site policies? Our customer support team is ready to offer assistance.

Registered Entity Company Name: XUNCHI TRADE CO., LIMITED Physical Registered Address: ROOM 5003，5/F，YAU LEE CENTRE, 45 HOI YUEN ROAD,KWUN TONG，HONG KONG Official Website: grovivora.com

Contact Channels ✉️ Email: xunchi09@hotmail.com

Important reminder: Kindly attach your order number inside your email for existing‑order related requests, this will greatly speed up our reply progress. 📞 Phone: +852 52333929

Support Working Schedule Our customer service team works Monday‑Friday on Hong Kong local business days. We commit to responding to valid customer emails within 24‑48 business hours. Any messages sent over weekends or Hong Kong public holidays will be processed on the next available business day.

Matters we can assist you with： ▪ Parcel tracking & delivery status for home goods, clothing, shoes, bags and accessories ▪ Consult about product material, size chart and new‑in stock status ▪ Walk you through the whole 30‑day return application workflow ▪ Resolve confusion about cross‑border shipment and customs‑related charges ▪ Answer inquiries about data protection, checkout rules and store‑wide policies

We appreciate your patience while our team investigates your case.